Conflict Management

In this course, we will deal with a range of different conflict types, including interpersonal conflicts and structural conflicts.

In particular, we will focus on the following:

• conflicts rooted in the organisational structure of the company/organisation, including work procedures and areas of responsibility
• conflicts caused by discord with a particular employee
• conflicts between two or more individuals – colleague to colleague and internal to external
• the “conflict escalator” – model that provides you greater insight into and understanding of conflicts

Through practical exercises and role-play, you will be trained in the behaviour that you need to adopt to avoid the escalation of conflicts.