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Communication and dialogue

Course target group

  • You will gain an understanding of what shapes your own personal communication
  • You will learn to understand underlying motives and intentions in the communication of others
  • You will learn to be proactive and adjust inappropriate communication
  • You will learn to be proactive and adjust inappropriate communication
  • You will learn to maintain a dialogue with colleagues – even in difficult situations.
  • You will learn to use dialogue as a tool for strengthening and developing partnerships.
  • You will gain specific tools that you can use immediately in your workday.
  • You will gain specific tools that you can use immediately in your workday.

Course objectives

This course is aimed at equipping you with the tools you need to communicate with others. The emphasis is on communication with empathy and respect, whilst still succeeding in conveying your message clearly so that partnerships can be strengthened and developed.

 

Course content

  • The basic elements of communication: the mental processes
  • Your personal communication DNA and how this affects your ability to communicate • Reactive to proactive communication through self-understanding
  • Communication as body language and behavior
  • Dialogue as an active tool to promote co-operation
  • Awareness of your own language and the signals it sends
  • Active listening – listen with understanding and empathy
  • Giving and receiving criticism
  • Dealing with the emotions of others
  • Boosting your self-confidence and hitting your message home
  • Communication with empathy to support the self-esteem of others

Course location

Company course can take place either at our premises or at your location – we cover all of Denmark.

Schedule

Company course: Full-day course from 09:00 to 16:00 – or by arrangement to best suit your schedule.

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