The aim of the course is to help employees achieve respectful dialogue between themselves and their colleagues. Communicating assertively enhances self-esteem because you voice your opinion without offending others thereby avoiding self-reproach.
The course alternates between lectures and lots of practical exercises during which there will be ample opportunity to practice being assertive based on your own experiences and issues.
Body language and behavior – how do we respond?
Your rights and the rights of others.
How to say no and set boundaries.
How to handle colleagues’ pressure and manipulation.
How to ask for what you want.
Active listening – listen with understanding.
How to give and receive criticism.
How to manage your own and others’ emotions (anger, joy, etc.).
Strengthen your self-esteem and self-confidence.
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